By using Delivery Disruptor, you're agreeing to these terms. We wrote them in plain English because life's too short for legalese. If you don't agree with something here, please don't use our platform—no hard feelings!
Welcome to Delivery Disruptor Incorporated ("we," "us," "our"). We operate a marketplace that connects customers with local vendors (restaurants, stores, home-based food producers, and other local businesses) and independent delivery drivers for pickup and delivery services. While we started with food delivery, our platform can handle delivery of any legal items that comply with payment processor requirements. These Terms of Service ("Terms") govern your use of our platform, whether you're ordering items, delivering them, or selling them.
Age Requirement: You must be 18 or older to use our service. If you're under 18, ask a parent or guardian to create the account.
1.1 Changes to These Terms
We may update these Terms occasionally. When we do:
Major Changes: We'll email you 30 days before they take effect
Minor Updates: We'll update the "Last Updated" date above
Your Choice: If you don't like the changes, you can stop using our service
2. Who We Are & What We Do
2.1 Our Role
Think of us as a decentralized marketplace and brokerage for delivery contracts. We:
Connect customers with local vendors and service providers
Match delivery requests with available independent contractors (drivers)
Handle all payments securely and absorb ALL payment processing costs
Provide customer service and dispute resolution
Take a flat 5% platform fee from all transactions (but we pay 2.9% + $0.30 per transaction in processing fees, so we often net less than 2%)
Handle all the technical infrastructure, legal compliance, and operational overhead
💡 The Reality of Our "Razor-Thin" Margins: That 5% covers credit card processing (2.9% + 30¢ per transaction), customer service, platform maintenance, legal compliance, and all operational costs. On smaller orders, we actually lose money on the store's side of the calculation because a 30 cent additional fee (charged on every order) is essentially an additional 3%, which brings the total costs to approximately 5.9% for a $10 order. This shows that we need to ask our Drivers to contribute because we wouldn't be solvent if it weren't for their 5% contribution. This seems fair to us and helps to keep pricing simple. We're committed to never passing processing fees through to our community.
2.2 What We're NOT
Just to be clear, we are NOT:
A restaurant, store, or service provider
An employer of drivers (they're independent contractors)
Responsible for product quality or service delivery
A transportation company
Your personal quality control inspector (though we care about standards)
💡 Bottom Line: We're the marketplace platform that brings everyone together. The actual products, services, and deliveries come from our awesome community of vendors and drivers.
3. Your Role on Our Platform
For Customers
As a customer, you're here to order items for pickup or delivery. Here's what that means:
Payment: You pay the vendor for items, plus a delivery fee based on distance (if applicable)
Accuracy: Provide correct pickup/delivery addresses and contact info
Availability: Be available to receive your order during the estimated delivery window
Issues: Contact the vendor directly for product-related problems, us for delivery issues
Tipping: Tips go to drivers (we take our 5% platform fee from tips too, but absorb the credit card processing costs)
Respect: Treat drivers and vendors with basic human decency
For Drivers
Independent Contractor Status: You're not our employee. You're an independent business owner who chooses when, where, and how to work.
As a driver, you're the hero who gets items from Point A to Point B. Here's what we expect:
Vehicle Requirements: Valid license, registration, insurance, and a working vehicle
Background Check: You'll pass our background check process
Delivery Standards: Pick up orders promptly, deliver safely, communicate with customers
Earnings: You keep 95% of delivery fees (currently $0.50/km, subject to change) plus 95% of tips
Fee Reality: We absorb 2.9% + 30¢ per transaction in processing fees, sometimes losing money to keep your fees simple
Flexibility: Work when you want, but accept orders in good faith
Safety: Follow traffic laws, safe handling guidelines, and common sense
Taxes: You're responsible for your own taxes (we'll send you a 1099 if you earn $600+)
For Vendors
Whether you're a restaurant, store, home-based business, or service provider, you're the heart of our marketplace:
Licensing: You have all required permits and licenses for your location and business type
Compliance: You follow all applicable regulations (health codes for food, safety standards for products, etc.)
Accurate Listings: Your products/services, prices, and availability are current and honest
Order Fulfillment: Prepare orders promptly and accurately
Pricing: You keep 95% of sales, we take 5% (but pay 2.9% + 30¢ per transaction in processing fees)
No Hidden Fees: We absorb ALL payment processing costs - you never see additional charges
Customer Service: Handle product-related issues, refunds, and special requests
Communication: Update us about closures, inventory changes, or other important info
Legal Items Only: Everything you sell must comply with Stripe's prohibited business list (see Section 7)
4. Account & Registration Rules
4.1 Creating Your Account
Setting up an account is pretty straightforward, but here are the rules:
Real Info Only: Use your actual name, contact info, and other details
One Account Per Person: Don't create multiple accounts to game the system
Keep It Updated: Let us know if your info changes
Secure Your Account: Use a strong password and don't share login details
4.2 Verification Process
We may need to verify your identity, especially for drivers and vendors. This might include:
Photo ID verification
Background checks (for drivers)
Business license verification (for Vendors)
Address confirmation
Financial account verification
⚠️ Important: Providing false information is grounds for immediate account termination. We take this seriously because safety and trust matter.
5. Payment & Fee Terms
5.1 Our Fee Structure (The Brutally Honest Version)
Vendors: Keep 95% of sales (we take 5%, but pay 2.9% + 30¢ per transaction in processing fees)
Drivers: Keep 95% of delivery fees + 95% of tips (same fee structure)
Payment Processing: We cover 2.9% + 30¢ per transaction on ALL payments
Our Actual Take: Less than 2% on average, but 2.1% at most.
Real Talk: On a $10 order, we collect 50¢ from a store but pay 59¢ in processing fees - meaning we lose 9¢ to keep pricing simple for stores. This is why we would not be able to be solvent without asking Drivers to also contribute 5%. On a $20 order, we collect $1 from stores but pay 88¢ in fees, netting just 12¢ from the store's contribution. Other platforms charge 20-30% AND pass processing fees through to vendors. We absorb ALL processing costs to keep our community thriving. The only way we'll be able to make more money is by increasing the scale of our business to a volume that allows us to negotiate better rates with our Payment Processor. The only way any of this is possible, is by focusing on delivering outstanding customer service.
5.2 Delivery Fee Structure
Our delivery fees work like this:
Distance-Based: Currently $0.50 per kilometer of delivery distance
Subject to Change: We may adjust rates based on market conditions, fuel costs, and operational needs
Potential Scaling: For longer deliveries, fees may scale non-linearly (meaning the rate per kilometer might increase for very long distances)
Transparency: Customers see the total delivery fee before confirming their order in Stripe. The delivery fee is displayed on the Stripe checkout page.
Fair Distribution: Drivers keep 95% of delivery fees, we keep 5% (but pay 2.9% + 30¢ in processing fees out of that)
💳 The Full Cost Picture: Every transaction costs us 2.9% + 30¢ in processing fees. We absorb these costs completely rather than passing them on to vendors or drivers. This is why we need that flat 5% from all revenue streams - and why on smaller transactions, we actually operate at a loss with respect to stores in order to keep pricing simple and fair.
5.3 Payment Processing
We use secure payment processors (like Stripe) to handle money. This means:
Your payment info is encrypted and secure
Drivers and vendors get paid weekly
Refunds are processed within 3-5 business days
We may hold funds temporarily if there are disputes or fraud concerns
5.4 Refunds & Disputes
When things go wrong (because sometimes they do):
Product/Service Issues: Contact the vendor first, then us if needed
Delivery Issues: Contact us directly
Payment Disputes: We'll investigate and try to resolve fairly
Chargebacks: If you dispute with your credit card company, we may charge fees
6. What's Allowed & What's Not
6.1 What We Encourage
Ordering delicious food, services and sundries
Being kind to everyone in our community
Providing feedback to help us improve
Following local health and safety guidelines
Supporting local businesses
6.2 What's Not Allowed
Don't do these things (seriously):
Fraud: Fake orders, false claims, or payment scams
Harassment: Being rude, threatening, or discriminatory to anyone
Unsafe Behavior: Dangerous driving, food tampering, or health violations
System Abuse: Trying to hack, overload, or game our platform
Illegal Activities: Using our platform for anything illegal
Inappropriate Content: Offensive messages, images, or behavior
6.3 Payment Processor Compliance
🏦 Important for Vendors & Drivers: We use Stripe to process payments, which means we ALL have to follow Stripe's rules. If any user violates these rules, it could shut down payment processing for our entire platform. That's why these restrictions matter to everyone in our community.
Most Relevant Restrictions for Food Delivery:
Illegal Products: No illegal drugs, substances, or any illegal activities
Adult Content: No adult services or explicit content
Gambling: No games of chance with monetary prizes
Tobacco & Marijuana: No tobacco products or cannabis (even where legal)
Weapons: No firearms, weapons, or dangerous materials
Alcohol: Requires special approval and licensing
Fraudulent Activities: No fake products, misleading claims, or scams
For the complete list (yes, it's long, but it protects all of us), see the full Stripe compliance section below.
We use Stripe to handle all payments on our platform. Stripe has strict rules about what businesses can use their services. If ANY user on our platform violates these rules, Stripe could shut down payment processing for our ENTIRE platform - meaning nobody gets paid and the service stops working.
That's why every food partner and driver needs to understand and follow these rules.
7.1 Prohibited Businesses
You must not use our platform for any of these business types or activities. This list comes directly from Stripe and is non-negotiable:
Illegal Products and Services
Illegal drugs, substances designed to mimic illegal drugs (including kava)
Equipment for making or using drugs
Fake references or ID-providing services
Telecommunications manipulation equipment including jamming devices
Businesses that promote unlawful violence or harm to persons or property
Businesses that promote violence toward any group based on race, religion, disability, gender, sexual orientation, or national origin
Any other products or services that violate laws where your business operates
Adult Content and Services
Adult services, including prostitution, escorts, pay-per-view, sexual massages
Adult video stores, gentleman's clubs, topless bars, strip clubs
Online dating services, including matchmakers
Pornography and mature content depicting nudity or explicit sexual acts
AI-generated adult content
Debt Relief Companies
Debt settlement, debt negotiation, and debt consolidation
Gambling
Games of chance including gambling, internet gambling, casino games, sweepstakes with monetary prizes
Games of skill with monetary prizes (video game tournaments, etc.)
Sports forecasting or odds making with monetary prizes
Lotteries and bidding fee auctions
Identity Services
Identity theft protection services including monitoring and recovery
Intellectual Property Violations
Unauthorized distribution of music, movies, software, or licensed materials
Counterfeit goods
Illegally imported or exported products
Unauthorized sale of brand name or designer products
Certain Legal Services
Bankruptcy attorneys
Bail bonds
Law firms collecting funds for non-legal purposes
Lending and Credit
Loan repayments with credit cards
Credit monitoring, credit repair and counseling services
Marijuana and Cannabis
Cannabis products and dispensaries
CBD products with THC levels above legal limits
Marijuana cultivation equipment or courses
Questionable Pharmaceuticals
Pseudo pharmaceuticals focused on weight loss or sexual performance
Products making unsupportable or harmful health claims
Cryptocurrency
Cryptocurrency mining and staking
Initial coin offerings (ICOs)
Secondary NFT sales
Travel Restrictions
Commercial airlines and cruises
Timeshare services
Deceptive Practices
Pyramid schemes and multi-level marketing
"Get rich quick" schemes
Businesses with deceptive claims or fake testimonials
No value-added services (reselling without benefit)
Sales of online traffic or engagement
Telemarketing and door-to-door sales
Document falsification services
Weapons and Dangerous Materials
Guns, ammunition, fireworks, and explosives
Weapon components and 3D-printed weapons
Pepper spray, stun guns, swords, machetes
Disguised knives and quick-deployment blade weapons
Professional-grade pesticides
Toxic, flammable, or radioactive materials
7.2 Restricted Businesses (May Require Approval)
These businesses may be allowed with prior written approval from Stripe:
Content Creation Platforms
Platforms where creators receive tips for content
Platforms selling exclusive content or digital goods
Regulated Industries
CBD products (with proper documentation)
Financial products and services
Pharmaceuticals, medical devices, and telemedicine
Tobacco products
Non-fiat currency and stored value
7.3 Your Compliance Responsibilities
📋 What You Need to Do:
Review Your Business: Make sure your food business doesn't fall into prohibited categories
Monitor Your Menu: Don't add prohibited items to your offerings
Report Issues: Let us know if you see other users violating these rules
Stay Updated: These rules can change, and we'll notify you of updates
7.4 Consequences of Violations
Violating these rules can result in:
Immediate account suspension or termination
Payment processing shutdown
Potential impact on the entire platform
Legal action in severe cases
8. Liability & Risk (The Legal Protection Stuff)
7.1 What We're Responsible For
We take responsibility for:
Keeping our platform running smoothly
Processing payments securely
Providing customer support
Maintaining reasonable security measures
Following applicable laws and regulations
7.2 What We're NOT Responsible For
We are NOT responsible for:
Food Quality: That's between you and the food partner
Delivery Incidents: Traffic accidents, theft, or other issues during delivery
Food Safety: Vendors are responsible for safe food handling
Technical Issues: Your internet connection, device problems, etc.
Third-Party Services: Payment processors, map services, etc.
Risk Acknowledgment: Using our platform involves some inherent risks. You're acknowledging these risks by using our service. We'll do our best to minimize them, but we can't eliminate them entirely.
7.3 Insurance & Protection
Here's what we recommend:
Drivers: Maintain proper auto insurance and consider commercial coverage
Vendors: Have general liability and food service insurance
Customers: Contact us immediately if there are safety concerns
9. Dispute Resolution (When Things Go Sideways)
9.1 Our Preferred Approach
When disputes happen, here's how we handle them:
Direct Communication: Try to work it out directly first
Contact Support: Reach out to us if you can't resolve it
Investigation: We'll review the situation and relevant information
Fair Resolution: We'll make a decision based on facts and fairness
Final Steps: If you're still not happy, you may pursue legal options
9.2 Arbitration Agreement
Legal Stuff: For most disputes, we both agree to use binding arbitration instead of going to court. This is usually faster and cheaper for everyone involved. However, you can still take disputes to small claims court if they qualify.
9.3 Class Action Waiver
You agree that disputes will be resolved individually, not as part of a class action lawsuit. If you don't agree with this, please don't use our service.
10. Communications & Privacy
10.1 How We'll Contact You
By using our service, you agree to receive:
Order Updates: Confirmations, delivery notifications, receipts
Account Messages: Important updates about your account or our service
Marketing (Optional): Promotional offers and updates (you can opt out anytime)
SMS Messages: Text updates about orders and deliveries
10.2 Your Communication Responsibilities
Keep your contact info current
Respond to important messages promptly
Be respectful in all communications
Don't spam or harass other users
📱 SMS Consent: Standard messaging rates apply. You can opt out by texting STOP to any of our messages.
11. Account Termination
11.1 When You Can Leave
You can stop using our service anytime by:
Deleting your account through the app
Contacting customer support
Just not using it anymore
11.2 When We Might Ask You to Leave
We may suspend or terminate accounts for:
Violating these Terms
Fraudulent or illegal activity
Repeated poor behavior
Safety concerns
Providing false information
Excessive chargebacks or disputes
Violating Stripe's prohibited business rules
11.3 What Happens After Termination
You lose access to your account
Pending orders may be cancelled
Outstanding payments will be processed
Some data may be retained for legal/tax purposes
12. Legal Stuff (Because We Have To)
12.1 Governing Law
These Terms are governed by the laws of New York State, where we're based. Any legal disputes will be handled in New York courts.
12.2 Entire Agreement
These Terms, along with our Privacy Policy, represent the complete agreement between us. They replace any previous agreements or understandings.
12.3 Severability
If any part of these Terms is found to be invalid or unenforceable, the rest of the Terms will still apply.
12.4 No Waiver
If we don't enforce a particular part of these Terms, that doesn't mean we're waiving our right to enforce it later.
12.5 Assignment
We may transfer these Terms and our rights/obligations to another company if we're acquired or merge. You can't transfer your account or obligations without our permission.
💡 Translation: This is standard legal language that basically says these terms are enforceable and comprehensive. We're not trying to trick you with hidden clauses.
13. Contact Us
Questions about these Terms? Need help with something? We're here for you: